CMCT01 Case Management (National Certification) Competency Training

CASE STUDY 12 – NATALIE

Natalie is a 31 year old married women with 2 sons, James (6 years old) and Aiden (10 years old), residing in emergency

accommodation (Women’s Shelter) for 7 days in an undisclosed location.

Natalie has 2 broken ribs and a broken right arm (in plaster) following a domestic dispute with her husband, Bruce of 11

years.

James and Aiden have both witnessed incidences of domestic violence on more than one occasion and are exhibiting

behavioural and psychological symptoms consistent with trauma. James has started wetting the bed and Aiden is waking

up with night terrors.

Both children are not attending classes at school as the family home is situated directly opposite the educational facility.

Furthermore, both boys are missing the company of their friends and participating in extracurricular activities.

Bruce is constantly calling Natalie’s mobile phone demanding they come home and making verbal threats against her and

the children.

Natalie has intense episodes of anxiety and is experiencing persistent panic attacks.

Natalie has no funds as Bruce has withdrawn all savings from both joint bank accounts and reported their credit card as

stolen.

Natalie has been referred to you by the Women’s Shelter for case management services.

Instructions:

Please answer each of the questions below.

Please complete this activity with reference to the resource materials provided.

Please document and report your findings back to the group.

Questions:

What guidelines from each of the CMSA National Standards of Practice for Case Management would you utilise in

this case?

How does your proposed case management provide evidence of:

A. Facilitating the personal development of Natalie?

(i.e. her individual, diverse and special needs, including her aspirations, choices, expectations, motivations,

preferences and values)

B. Advocating for Natalie’s rights?

(including developing Natalie’s strengths to advocate for herself)

C. Addressing Natalie’s needs?

(i.e. purposeful case management)

D. Promoting sustainable solutions for Natalie?

(i.e. balances Natalie’s needs with the available resources and any of your possible limitations as a case manager)

E. Effective communication?

(i.e. with Natalie and all other Key Stakeholders)