CMSA Today - Issue 4, 2021

important are designed to bring out the best of leadership.

HOSPITALS/FACILITIES Jackson Health System �������������������Inside Back Cover https://rehabilitation.jacksonhealth.org MULTIPLE SCLEROSIS SERVICES Shepherd Center ��������������������������������������������������������3 https://education.shepherd.org REHABILITATION SERVICES Shepherd Center ��������������������������������������������������������3 https://education.shepherd.org SPINAL CORD INJURY REHABILITATION Shepherd Center ��������������������������������������������������������3 https://education.shepherd.org opportunity to promote increased patient engagement in their plan of care and path to wellness, potentially leading to enhanced patient satisfaction and elevated health outcomes. The palpable impact of COVID-19 com pelled rapid change to all entities within the care continuum resulting in innovative partnerships and programs, with technol ogy leading the way. The challenge ahead is not to revert to less effective traditional practices, but to build upon the momen tum toward strategies that provide a future of sustainable healthcare delivery. Case Q. WHERE DO YOU SEE THE PRACTICE OF CASE MANAGEMENT GOING IN THE NEXT FIVE YEARS? A. Some things will always remain a basic tenet of case management, such as being a patient advocate, treating everyone with respect, or going the extra mile. Over the decades, case managers have become a critical part of healthcare; where once I was looked upon as a spy (FBI?), now we are and we will have new challenges in the com ing decades. As a bedside RN in the 1980s, I never could have foreseen craniotomies discharged the next day, or even knees and hips! We must be brave, flexible and do our best to stay ahead of the curve.

management continues to be mission criti cal in the future with a focus on closing care continuum gaps and ensuring organi zational stewardship. Safeguarding patient centered care remains the hallmark of why we do what we do. ■ REFERENCE Cheney, (2020). CMS launches new hospi tal-at-home program. Healthleaders. Retrieved April 2021 from https://www. healthleadersmedia.com/clinical-care/ cms-launches-new-hospital-home-program Q. ANY CLOSING THOUGHTS? A. 2020 has been a year like no other – and hopefully in our lifetime, we will not have to repeat something like this. What I saw in 2020 was a country of dedicated case managers who were willing to “do whatever it takes” to get us through the pandemic. I am humbled and proud to be a part of this healthcare family. ■ looked to as the people who solve some of the most important problems. However, that comes with a price, and the cost is often stress. As leaders it will always be important to watch your staff closely, listen to them carefully, teach them techniques that increase resilience, and give grace whenever you can.

BRAIN INJURY REHABILITATION Shepherd Center ��������������������������������������������������������3 https://education.shepherd.org CARE PLANNING SERVICES Home Instead Senior Care ���������������Inside Front Cover www.helpforalzheimersfamilies.com HANDICAP ACCESSIBLE EQUIPMENT Amramp ����������������������������������������Outside Back Cover www.amramp.com HEALTH CARE MANAGEMENT Kindred Healthcare, Inc. ���������������������������������������������4 http://www.kindred.com HOME HEALTH CARE Right at Home, Inc. ���������������������������������������������������19 www.rightathome.net play an integral role in preparing patients for the hospital at home experience through comprehensive resource allocation based on medical and psychosocial assessments with an emphasis on social determinants of health. Focusing collaborative efforts to provide both high quality and high acuity services in the home has the potential to enhance both health outcomes and possibly reduce the cost of care. Perhaps the greatest oppor tunity for patients recovering in the com fort and safety of their own home is the Q. NAME ONE OR TWO OF THE CHALLENGES YOU SEE FACING CASE MANAGERS. A. First, the aging of the case manage ment workforce is a concern. Many of the “pioneers” are gone or retiring. Still, with all our foibles and lofty goals as we learned the practice of case management with few role models, I am encouraged to see younger colleagues with limitless energy to work for today’s population (including the aging case managers). Second, we don’t know what we don’t know. We had no inkling of COVID in 2019, Continued from page 22

Corin L. Schneider, MHA, MSN, RN, ACM-RN, healthcare executive. Regional director of case management, Swedish Seattle. President- CLS

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Healthcare Solutions, LLC. Seattle, WA. Corin believes the power of care transformation comes from the ability to tell a powerful story that connects processes from the bedside to the boardroom.

Dr. Tiffany Victor Castleberry, DNP, MSN,

BA, RN, ACM-RN, is executive director of

case management, social work, aging adult services

and spiritual care at Stanford Health Care. Tiffany is an accomplished and dynamic healthcare leader with diverse experiences in community and academic medical center environments. Tiffany is known for compassionate care, fiscal responsibility and her collaborative, engaging style.

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CMSA TODAY

Issue 4 • 2021