CMSA Today - Issue 4, 2021

CMSA today TM

TABLE OF CONTENTS

ISSUE 4 • 2021 • CMSA TODAY

IN THIS ISSUE ISSUE THEME: PROFESSIONAL DEVELOPMENT This issue is filled with stories about a profession that tackles complex situations and is leading the way in adapting to the challenges of today’s work environment. Patients and clients will continue to experience complicated healthcare scenarios, but case managers are adept at breaking through the complexities of ever-changing healthcare environments. Years of experiences, the way we value networking and the pursuit of continuing education make case managers uniquely prepared to restore hope in patients, revitalize workplace culture or re-brand oneself for new opportunities.

FEATURES

Staking a Claim in the New World: Global Perspectives 24

Case Management Workforce Needs are Driven by Supply and Demand 10 BY CHARLES WHITE, EdD, MBA The need for qualified case managers continues to expand across the continuum of care. Healthcare organizations, public health agencies, private employers and insurance companies are ramping up population health initiatives as our healthcare payment systems transform. Clinical Ladder: Reaching Professional Heights in Care Management 12 BY REBECCA L. COLLINS, MS, RN, CCM, CHPN, CENP Building an effective care management team is key to program growth and staff retention. One way to achieve a cohesive team is to highlight successes and provide opportunities for professional growth. A clinical ladder is a tool that can be designed to inspire and reward staff by honoring their contributions to the organization. Profiles in Professional Development 14 BY BARBARA LEACH, MS, BSN, RN, AND EDNA B. CLIFTON, MBA, BSN, RN Choosing to advance your career is a decision that requires significant planning. First and foremost, you need to identify your goals. Do you want to achieve a specific expertise in a certain area, or do you want to move to an entirely different career path? In this article we look at how two nurses grew in their careers and what contributed to their advancement. Embedded Nurse Case Managers in Primary Care: My Experience and Strategies for Success 16 BY KELVA EDMUNDS-WALLER, MSN, RN, CCM Integration of nurse case managers in primary care is an increasingly popular population health strategy to improve healthcare quality, reduce healthcare costs and improve the patient experience. Travel Case Management: A New Field for Millennial and Empty Nester Case Managers 20 BY JENNY QUIGLEY-STICKNEY, RN, MSN, MHA, MA, CCM, ACM-RN, CPHM Nurses and social workers have been drawn to the travel case management field during the pandemic to help fill a need to quickly transition trained case managers into vacant slots in acute care and throughout the continuum of care. COVID-19: Deepening the Conversation: Why Not Home 22 BY CORIN L. SCHNEIDER, MHA, MSN, RN, ACM-RN AND DR. TIFFANY VICTOR-CASTLEBERRY, DNP, MSN, BA, RN, ACM-RN The pandemic both created a need and highlighted the effectiveness of care delivery in non-traditional settings. The utilization of in-home telehealth monitoring and provider telehealth visits reinvigorated and accelerated the conversations around the concept of “Hospital At Home.”

BY FRANCINO AZEVEDO, PhD, MSN, RN; JOHANN ACHIM BEIßEL, MHA; MEGHAN MACDONALD, RSW, MSW; AND ANNA BOTTIGLIA, RN, BscN; AND CAROL GARNER, RN, CCMSA CMSA’s 2021 Conference theme is “Staking a Claim in the New World.” What better way to kick off the conference than by sharing experiences and best practices from our colleagues around the globe?

COLUMNS

PRESIDENT’S LETTER 6 Case Management in Bloom BY MELANIE A. PRINCE, MSN, BSN, NE-BC, CCM, FAAN We will not allow the pandemic, unexpected changes in the healthcare industry or personal/professional challenges to keep us stuck in the same place. LEGACY LEADERS 29 A Conversation with Suzanne K. Powell, RN, BSN, MBA, CCM, CPHQ BY SANDRA LOWERY, RN-BC, CCM Each month we will look at a case management leader recommended by a past CMSA president. The criteria for a nomination is that the professional has contributed to the practice of case management and has inspired others to step up to become leaders in their area of case management.

DEPARTMENTS

ASSOCIATION NEWS 7 • The Case Manager’s Professional Journey • Connect with the CMSA Community Online CMSA CORPORATE PARTNERS 9 As of 5.05.2021 INDEX OF ADVERTISERS 30

Published by 1430 Spring Hill Road, 6th Floor, McLean, VA 22102, 800-369-6220, www.naylor.com Publisher: David Freeman, Editor: Russell Underwood, Publication Director: Maria Antonation, Sales Manager: Kira Krewson, Project Coordinator: Tracy Venzen Sales Team: Tracy Goltsman, Beverly Grimme, Anthony Land, Scott Pauquette, Paul Walley, Layout and Design: Sharon Lynne, Cover Design: Dan Dahlin, Sharon Lynne For advertising questions, contact Scott Pauquette at 800-369-6220, ext. 3446 or spauquette@naylor.com. PUBLISHED MAY 2021/CMS-Q0121/2087 Cover Image Credit: MSTANLEY/SHUTTERSTOCK.COM is published for Case Management Society of America, 5034A Thoroughbred Lane, Brentwood, TN 37027, 615-432-0101/Fax: 615-523-1715, www.cmsa.org CMSA Today Editorial Board Chair: Anne Anne Llewellyn, MS, BHSA, RN, BC, CCM, CRRN; Co-Chair: Mary Beth Newman MSN, RN-BC, CCM, Melanie A. Prince, MSN, BSN, NE-BC, CCM, FAAN, Jose Alejandro, PhD, RN, FAAN; Mary McLaughlin-Davis, DNP, ACNS-BC, NEA-BC, CCM; Janet Coulter, MSN, MS, RN, CCM, Garry Carneal, JD, MA, Jenny Quigley-Stickney, RN, MSN, MHA, MA, CCM, ACM-RN, CPHM, Kelva Edmunds-Waller, MSN, RN, CCM, Benjamin Foster, MBA. Managing editor: Kelley Norris. ©2021 CMSA. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the Association. CMSA today ™

5

CMSA TODAY

Issue 4 • 2021