© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

VII.

Monitoring, Review and Evaluation

VIII.

Networking and Collaboration

2. (a) List the key considerations for evaluating the client: (i) goals (ii) outcomes (iii) feedback. (b) List the reasons, including any mitigating circumstances, that may contribute to unexpected client outcomes. (c) Explain the purpose and rational for the evaluation of client outcomes. (d) Specify the evaluation method and tools that you may use to complete this process. (e) List the benefits of the evaluation of client outcomes to the: (i) client (ii) case manager (iii) key stakeholders (iv) agency/program (v) funding body.

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National Skill Set for Effective Case Management Workbook

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Chapter Five