©ANZ Certification Application Guidelines eBook

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STAGES OF THE CERTIFICATION APPLICATION PROCESS There are four (4) Stages to obtaining National Certification as follows:

Stage One

Application is submitted online to the CMSA. Fees paid in full upon application.

Stage Two (Week 1–3)

• Application is received by the CMSA and the candidate is notified in writing • Application is appraised by the CMSA • If an application is deemed incomplete or insufficient information has been provided the candidate is contacted by the CMSA and advised of the deficits and asked to re-submit application

Stage Three (Week 4-6)

• Candidate is invited by the CMSA to undertake the online multiple choice examination • Candidate achieves successful pass in the online examination or • Candidates fails online examination and is invited to re-sit online examination until a100% pass is achieved.

Stage Four (Week 6-8)

• Successful candidate receives three (3) year registration as a Certified Practising Case Manager™ or Certified Case Manager (Non Practising)™ • Use of Certified Practising Case Manager™ (i.e. CPCMCMSA) or Certified Case Manager (Non Practising)™ (i.e. CCMNPCMSA) credentials for 3 year term • Certified Practising Case Manager™ parchment (certificate) and lapel pin or Certified Case Manager (Non Practising)™ parchment (certificate) • Name, state and certification status (including expiry date) is published on the CMSA website as a registered Certified Practising Case Manager™ or Certified Case Manager (Non Practising)™ for public access, including optional contact details (i.e. email and phone number) • Full CMSA Membership benefits • Professional recognition and status • Optional Graduation Ceremony – all associated costs to be incurred by the graduate (e.g. hire of gown, mortar board, sash, travel etc)

Delays in Processing Applications

The timeframes within the application process (as outlined above) should be used by the candidate as a guide only. Whilst the CMSA will endeavour at all times to process your application pursuant to these guidelines there may be circumstances (foreseeable or non foreseeable) which arise resulting in a delay to your application.

These may include:

• Incomplete or insufficient application submitted by candidate. • Candidate fails to achieve a successful pass in the online examination and must re-sit online examination. • Variations to the business hours and operations of the CMSA, including Public Holidays, temporary closure of the CMSA office or limitations on CMSA resources i.e. staff leave or absences or high volume of applications. • Technical issues affecting access to the CMSA website, internet, client management systems or software.

• Delays in delivery or receipt of products from suppliers to the CMSA. • Delays in receipt of products to the candidate from Australia Post.

The Case Management Society of Australia (CMSA) Certification sets the benchmark of excellence in case management. Certified Practising Case Managers™ (CPCM) and Certified Case Managers (Non Practising)™ (CCMNP) adhere to the CMSA National Standards and National Code of Ethics for Case Management and are recognised for their advanced education, experience, knowledge, and skills by their colleagues, consumers and employers.